**Please note our returns policy differs for online & instore purchases**

Online Returns:

You can return your item(s) within 14 days of receiving your order, provided they are:

• Unworn & unwashed
• In original condition
• With tags attached

To start your return, please use our An Post Returns Portal below:

• Start Your Return Here.
• Please include your order number inside your parcel where possible.
• Once your return is received, we aim to process refunds or exchanges within 1–2 business days.

Return Costs:

• Return postage costs are the responsibility of the customer unless the item received is faulty or incorrect.

Our Return Address is:

Bow And Pearl Concept Store

Unit 13A, The Swan Centre
Rathmines, Dublin 6
D06 F1W7

Returns In-Store:

Our in-store returns policy is different to our online store. If you purchase items in our store, you can exchange or receive a credit note of the value of the goods within 14 days from the date purchased. We do not offer refunds for in-store purchases (if you cannot try on your purchase in the store please let our associates know, we will ensure you can return your items).

There is no return on sale items purchased in-store.

If you have any queries about returning items please us on +353 89 949 6156, or get in touch via email: customerservice@bowandpearl.com.

To find out more please see out Terms & Conditions.